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written by Forgecat
A customer support co-pilot that handles ticket triage, response drafting, escalation packaging, customer research, and knowledge base authoring. Designed primarily for Cowork with full support for Claude Code.
ForgeCatnpx forgecat install @forgecat/anthropics_knowledge-work-plugins_customer-support
| Skill | Description |
|---|---|
ticket-triage | Triage and prioritize a support ticket or customer issue. Use when a new ticket comes in and needs categorization, assigning P1-P4 priority, deciding which team should handle it, or checking whether it's a duplicate or known issue before routing. triage |
customer-research | Multi-source research on a customer question or topic with source attribution. Use when a customer asks something you need to look up, investigating whether a bug has been reported before, checking what was previously told to a specific account, or gathering background before drafting a response. research |
draft-response | Draft a professional customer-facing response tailored to the situation and relationship. Use when answering a product question, responding to an escalation or outage, delivering bad news like a delay or won't-fix, declining a feature request, or replying to a billing issue. drafting |
customer-escalation | Package an escalation for engineering, product, or leadership with full context. Use when a bug needs engineering attention beyond normal support, multiple customers report the same issue, a customer is threatening to churn, or an issue has sat unresolved past its SLA. escalation |
kb-article | Draft a knowledge base article from a resolved issue or common question. Use when a ticket resolution is worth documenting for self-service, the same question keeps coming up, a workaround needs to be published, or a known issue should be communicated to customers. knowledge-base |
| Server | Transport | URL |
|---|---|---|
| Slack | http | https://mcp.slack.com/mcp |
| Intercom | http | https://mcp.intercom.com/mcp |
| HubSpot | http | https://mcp.hubspot.com/anthropic |
| Guru | http | https://mcp.api.getguru.com/mcp |
| Atlassian | http | https://mcp.atlassian.com/v1/mcp |
| Notion | http | https://mcp.notion.com/mcp |
| Microsoft 365 | http | https://microsoft365.mcp.claude.com/mcp |
| Google Calendar | http | https://gcal.mcp.claude.com/mcp |
| Gmail | http | https://gmail.mcp.claude.com/mcp |
| Field | Value |
|---|---|
| Author | Anthropic |
| Original repository | https://github.com/anthropics/knowledge-work-plugins/tree/main/customer-support |
| Version | 0.0.4 |
| Original commit | d2ba7f6 |
| License | Apache-2.0 |
| Source platform | Claude Code plugin |
| Platform | Status |
|---|---|
| Claude Code | Tested |
| Codex | Partial |
| Cursor | Partial |
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forgecat
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